By joining Casey, both parties acknowledge the mutual commitments outlined in this Agreement. Recognizing the value and importance of these commitments, the parties agree to the following terms and conditions.
EXPECTATIONS AND RESPONSIBILITIES.
Description of Coaching
Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
SERVICES
The Client agree to engage in a one month Coaching Program through video meetings. Coach will be available to Client by e-mail and Voxer in between scheduled meetings. This agreement is extended on a per month basis if Client continues work with Coach.
This package includes 4 calls or 2 calls per month (as dictated by purchase agreement) and Voxer support Monday to Friday 8:00 am ET to 5:30 pm ET.
In the event that Client has paid for a month but unforeseen circumstances arise and they are unable to attend any of the calls their contract may be canceled and their remaining calls will expire 8 weeks from the date of the invoice payment. Any calls remaining after 8 weeks will be forfeited without refund. Voxer access expires 30 days from date of first invoice payment.
COMMUNICATION
Being accessible and attentive to clients is a priority. If Client needs to reach Company between Coaching Sessions, please contact Company at any time via email at hello@caseyjourdan.com . Company will do its best to respond to Client within twenty-four (24) hours Monday through Friday. On weekends and holidays, Company will reply on the next business day.
INVESTMENT
The client is financially willing and able to invest in this Program by choice, and by so doing, Client is not in any way incurring an economic hardship. Client understands that there is no refund policy in this program outside of the termination clause below, and no money shall be returned outside of that clause.
AUTHORIZATION AND RECEIPT
If the Client pays in full via debit card or credit card, Client will receive an electronic receipt. If Client uses a payment plan, Client agrees to pay each month through the online portal.
MISSED PAYMENT
If payment is not received by the date due or there is a problem with the payment transaction or method, Client will be notified by e-mail and have a three (3) day grace period to make the payment following the due date. After the 3 day grace period, the client may be subject to a $25 late charge, unless other arrangements have been made.
TERMINATION
The company believes the Client will be happy with Company’s Program. If for some reason, the Client is not satisfied, the Client may stop the Program at any time with thirty days written notice, the client will be responsible for paying for the portion of the program used. The Company can terminate the agreement at any time where a prorated refund will be received for the portion of the program not used. Outside of these two options, there are no refunds.
CONFIDENTIALITY
All information exchanged between the Parties will be kept strictly confidential. Company will not disclose confidential information shared during the Program to anyone else without reason to know such information, unless required by law, ethics, or upon written authorization by Client.
PERSONAL RESPONSIBILITY AND ASSUMPTION OF RISK
Client acknowledges that it takes full responsibility for Client’s well-being and all decisions made before, during and after Client’s Program. Client accepts full responsibility for Client choices, actions, results, and expressly assumes the risks of the Program for Client use, or non-use, of the information provided to Client. Client also understands that they are expressly assuming all of the risks of the Program, whether or not such risks were created or exacerbated by the Program.
Company is not an employee, lawyer, doctor, therapist, registered dietician, financial analyst, or psychotherapist. Client understands that Company does not fill any of these roles, and will find proper professional support in these areas if needed.
FORCE MAJEURE
Under no circumstances will Company be liable for any delay or failure in performance resulting, directly or indirectly, from any event of force majeure or other cause beyond Company’s control including, without limitation, acts of god, war, pandemics, equipment and technical failures, electrical power failures or fluctuations, strikes, labor disputes, riots, civil disturbances, shortages of labor or materials, natural disasters, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties.
NOTICE
All correspondence or notice required regarding the Program will be made to Company and to Client at the e-mail address provided during enrollment in the Program. Should the Client’s e-mail address or contact information change at any time throughout the course of the Program, it is the Client’s responsibility to update the contact information within seventy-two hours.
DISPUTE RESOLUTION
Client and Company will do their best to work out any differences through a phone conversation or via email. However, should a dispute ever arise, Parties agree to submit to binding arbitration before a single arbitrator, selected jointly. Prior to seeking arbitration, Client must submit its complaint to Company with full details about the dissatisfaction with the Program via e-mail to hello@caseyjourdan.com. Client understands that the only remedy that can be awarded to Client through arbitration is a full refund of Client Payment made to date. No award of consequential or of any other type of damages may be granted. Any judgment on an arbitrator’s award, if made, is binding and may be entered into any court having the appropriate jurisdiction. By signing this Agreement, Client agrees to a modification of the statute of limitations such that any arbitration must be commenced within one (1) year of the date of the act, omission, or other conduct complained of as submitted in an e-mail or will otherwise be forfeited forever. Arbitration will be held in United States, Virginia and the prevailing party will be entitled to all reasonable attorney’s fees and costs necessary to enforce the Agreement.
ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the Parties and any prior understanding or representation of any kind will not be binding upon any Party, except to the extent incorporated in this Agreement.
